Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 304-253-7771 or make an appointment online!
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Absolutely GRAND...Wifey & I on our way back from vacationing in Kentucky had issues with what we assumed was brakes and rotors because of the loud grinding noise and stability censors going off & on. So we found you guys on Google, you got us in immediately, and we're back on the road in a little over an hour. For ball bearings, thank goodness for you all. I'll tell you from past experiences, mechanics would've repaired what I thought was wrong initially (brakes and rotors), & said by the way the ball bearings are bad. We thank you for your honesty & swift hospitable service! "On The Road Again!". Thanks Gentlemen! -The Hymes Family
Great people! Everyone here is nice and helpful and won't take advantage of senior females.